We never turn away a patient with a fever, with or without Japanese health insurance.
Living in Japan with Japanese health insurance?
This page is for you. Our regular fever clinic works with Japanese health insurance. Please bring your insurance card. You pay only the normal insured share.
Visiting Japan without Japanese health insurance?
We have prepared a flat-rate menu for you. It includes an English medical certificate for your travel insurance. See our fever clinic for travelers.
A pre-visit questionnaire alone does not tell us you have arrived.
When you arrive at the fever clinic entrance, you must complete the same-day check-in.
You may fill in the questionnaire before your visit or at check-in on the day. You will need your full name as in your passport (on the English page; the Japanese page asks for it in hiragana), the mobile phone number you will use at check-in, your date of birth, and answers about your symptoms.
Screen by screen
The check-in page is available in English: tap “English” at the top of the page. If you use the Japanese page, here is what each part means.
| Japanese on the screen | Meaning |
|---|---|
| お名前（ひらがな） | Your name written in hiragana (Japanese phonetic letters) |
| 電話番号 | A phone number we can contact by SMS or telephone (SMS is available for Japanese numbers) |
| 生年月日 | Date of birth: choose the year, then tap the day on the calendar |
| 次へ | “Next” — after entering your name, phone number and date of birth |
| 到着したのでチェックインする | “I have arrived, check me in” — choose this to check in |
| どの問診を使ってチェックインしますか | “Which questionnaire do you want to use?” — choose today’s pre-visit questionnaire or a past one to confirm and correct it, or 新しく問診を入力する (start a new questionnaire) |
| クリニック到着前に事前問診する | “Fill in the questionnaire before arriving at the clinic” (optional, not an appointment) |
| 来院日 | Visit date |
| チェックインする | “Check in” — the button that tells us you have arrived |
| 事前問診を送信 | “Send the pre-visit questionnaire” (this is not a check-in) |
Order of consultation and hours
This is not an appointment system. Patients are generally seen in check-in order, but the order may change depending on how severe the symptoms are.
- Weekdays (Mon, Tue, Wed, Fri, Sat): 9:00–12:00 and 14:00–18:00. Closed on Thursdays.
- Sundays and national holidays: 10:00–15:00 (no lunch break), fever clinic only. See Sunday and holiday fever clinic.
After you check in
On Sundays and national holidays
- Insurance check at the general outpatient entrance: after you check in, please come to the general outpatient entrance so that we can check your health insurance card and other documents. We are sorry for the trouble while you are feeling unwell. On Sundays and holidays there is no general outpatient care, so please feel free to come in.
- Wait in your car: after the insurance check, please wait in your car or elsewhere. When your turn is near, we will contact you by SMS or telephone. Please keep your phone ready to answer and check your SMS messages.
On weekdays
- Please wait in your car in the parking lot.
- When your turn is near, we contact you by telephone or by SMS. We do not send an SMS when you check in; the completion screen tells you what to do. Please keep your phone ready to answer and check your SMS messages.
- When your turn is near, come to the fever clinic entrance, press the intercom button and say your name.
- If you wait a long time without any message, please open the check-in page again and make sure you completed the check-in.
How we contact you: SMS or telephone
When your turn is near
仙台空港北クリニックです。（お名前）様、診察の順番が近づきました。発熱外来入口までお越しください。 — “This is Sendai International Airport North Clinic. (Your name), your turn is near. Please come to the fever clinic entrance, press the intercom button and say your name.”
Frequently asked questions
- Will filling in the questionnaire in advance get me seen sooner?
-
No. It only saves time at check-in. If you filled it in beforehand, you only need to confirm or correct your answers when you check in.
- Is the pre-visit questionnaire enough?
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No. It does not tell us you have arrived. You must check in at the fever clinic entrance.
- I cannot read Japanese. What should I do?
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Use this guide for each field. If you are stuck, press the intercom button at the fever clinic entrance and tell the staff.